Return money from Aliexpress. Opening a dispute with Ali.

Open a dispute at Aliexpress to get your money back
How to properly open a dispute on Aliexpress if the product has not arrived

Many customers don't know what to do if a product doesn't fit and how to get their money back. For such cases there is a system of user protection. After payment the money goes to the account of Aliexpress, and only after your confirmation is transferred to the seller.
We've put together some tips to help you get your money back or send the product back.

Make an unpacking video.

When you receive your order, make an unpacking video and photos of the items. If you have any questions about the quality of the items, you can get a replacement or a refund.

Determine the amount you want to receive.

If the order arrived broken or with various defects you can claim full or partial compensation.
You will get a partial refund for minor scratches or scuffs. If the item is broken or doesn't fit the order, you may get a replacement or a full refund.
If you decide the item doesn't fit you or doesn't match what you ordered, you can send it back. You can decide with the seller who will pay for the return of the item.

Communicating with the seller and opening a dispute.

High-rated sellers are willing to send you another item right away or refund your money. If they don't respond, you have 15 days to open a dispute.
In the order card, select the appropriate button and describe the situation in detail. Attach all the photos and videos, and then the administration of Aliexpress will be on your side.

Refund Period.

Aliexpress states that the money will be transferred within 20 working days. The refund will be made to the same details that you used to pay for the purchase.
If the money hasn't arrived, take screenshots of your correspondence, a bank statement of the purchase, and contact the support service. They will help you and tell you what to do next.

Let's summarize:

- Choose a seller with a good rating and reviews
- At the time of receipt, record a video of all markings and photos of the goods
- do not count on a lot of compensation for minor damages
- Do not send the item back at your own expense. It may be more expensive than the compensation itself
- Open a dispute by the deadline and follow the developments

We hope that our tips will help you solve your problems.